Credits Guide
This page explains how credits work and how deductions are calculated. To avoid misunderstanding, if campaign terms, subscription terms, or payment-channel rules are updated, the checkout page and current rule page take precedence.
1. What Credits Are
What are credits?
Credits are the in-product usage unit for service consumption.
Credits are not legal tender, cash deposits, or financial assets.
2. How Credits Are Charged
How are credits deducted?
Credits are deducted when you submit a request that triggers a full analysis flow.
The current baseline is 100 credits per full analysis request; if rules change later, the checkout display applies.
What counts as one "analysis request"?
A submission that triggers a full inference and output is counted as one request.
Follow-up questions under the same topic may be charged again if they trigger another full inference run.
3. Where Credits Come From
Where do credits come from?
Common sources include:
- recurring credits from subscription plans
- purchased add-on credits
- promotional bonus credits from official campaigns
What is the difference between subscription credits and add-on credits?
Both can be used for deductions, but issue and expiry rules may differ:
- subscription credits: issued by cycle and usually tied to plan period
- add-on credits: issued by one-time purchase and governed by purchase terms
Effective timing and deduction order follow the current product and checkout rules.
4. Expiry and Reset
What are the expiry and reset rules?
Current common rule: unused subscription credits are cleared at the end of each subscription cycle and do not roll over.
Promotional or add-on credits may have separate expiry terms shown in campaign or purchase pages.
What if I run out of credits?
You can choose to:
- upgrade your subscription
- buy additional credits
- wait for the next subscription cycle allocation
5. Balance and Records
How can I check my balance and usage details?
You can review current balance, deduction records, and timestamps in the in-product credits or billing pages.
If records do not match expectations, verify timestamps and request counts first, then contact support.
Can I transfer or cash out credits?
By default, credits cannot be transferred, gifted, or cashed out.
If any limited campaign exception is introduced, official campaign terms will apply.
6. Refunds and Disputes
For payment, subscription, or refund questions, contact billing@ylan.ai.
Can I get a refund?
Consumed service is generally not eligible for unconditional refunds.
For duplicate deductions, system exceptions, or payment errors, submit a ticket and the platform will review under current rules.
What should I do if I have a charging dispute?
Recommended process:
- verify deduction time, related request, and account record
- keep screenshots and order/charge references
- submit the issue through in-product support channels
- wait for rule-based review and response
7. Important Note
Can credit rules change over time?
Yes. Rules may change with product iterations and campaign updates.
Before payment or usage, please check the current page, checkout page, and campaign terms for the latest effective rules.